4 min read
In an always-competitive mortgage market, we’re all familiar with providers changing their rates and deals. But providers changing altogether mid-mortgage? While this may surprise many, it’s far from unusual as providers leave the market due to commercial pressures and changing market conditions.
Here we look at the providers who no longer offer mortgages, and what this can mean to people who didn’t know this had happened.
The providers who no longer offer mortgages
A number of big names in UK financial services have pulled out of the mortgage market.
The Post Office
The Post Office stopped offering new mortgage applications under the Post Office name in December 2023. This was part of a new agreement with Bank of Ireland UK . While the Post Office no longer offers new mortgages, existing Post Office-branded mortgage customers are not affected by this change, according to the Post Office. ?????
https://www.postoffice.co.uk/contact-us
Tesco Bank
While it had offered mortgages since 2012, in May 2019 Tesco Bank announced it was to stop selling mortgages due to “challenging market conditions” and that the bank was looking to sell on its existing portfolio of loans.
The eventual sale was made to Halifax, which affected 23,000 customers who had a mortgage with Tesco Bank, and was announced in September 2019.
https://www.tescobank.com/savings/contact-us/
Halifax customer service 0345 720 3040
Capital Home Loans
Capital Home Loans ceased to operate as a mortgage provider in June 2025. All of its live customer accounts were transferred to either Jasper Mortgages (a trading name of Topaz Finance Limited), Azurite Mortgages (a trading name of Topaz Finance Limited) or Chetwood Financial Limited trading as CHL Mortgages (which is not affiliated with Capital Home Loans).
On its website, the business confirmed it had “written to customers with a mortgage or other debt who have been affected by these transfers with details about the change.”
Customers can write to Capital Home Loans at CHL Mortgages, PO Box 146, Skipton BD23 9GN.
The Mortgage Business
The Mortgage Business brand was terminated in August 2008 by its owner Halifax Bank of Scotland as a way of streamlining its mortgage business. The Mortgage Business continues to allow further drawdowns on existing loans.
Mortgage Business products such as House to House and its self-build range are now offered by BM Solutions. More details can be found on The Mortgage Business website.
https://www.t-m-b.co.uk/mortgage-support.html
GE Money Home Lending
GE Money Home Lending stopped providing mortgages in November 2015 after its parent company – GE Capital – completed a deal to sell off the rest of its loan book. GE Capital sold its £8.6 billion UK mortgage book to a consortium of Blackstone, TPG Special Situations Partners and CarVAl Investors and ceased taking new loans.
If GE Money Home Lending still holds a legal charge against your property, email ge.money@targetgroup.com with your name, the address where the charge is registered and any evidence you have of our legal charge e.g. Land Registry Office Copies.
Are you a mortgage prisoner?
You are seen as a ‘mortgage prisoner’ if you are unable to switch mortgages to a better deal, even if you are up to date with your payments.
Most mortgage prisoners have a mortgage with a lender that can no longer make mortgage contracts because they are not authorised to do so.
You might be able to switch mortgages if you were sent a ‘mortgage prisoner’ letter from the original provider. That’s because the Financial Conduct Authority (FCA) introduced new rules in October 2019 to let lenders look at your mortgage payment history to see if you can afford the repayments.
You can find out more at the Money Helper website: Help for mortgage prisoners