Do you have some questions about pet insurance? You’re in the right place - we’ve rounded up some of the most common queries to make things a bit easier to understand.

Whether you’re curious about how cover works, what’s included, or how to switch insurers without losing protection, this page has you covered. From everyday vet visits to tricky exclusions and everything in between, our FAQs give you the lowdown so you can make confident choices for your furry friend.

Pet insurance basics

Understanding your cover

Health and medical questions

Claims and practical help

Pet insurance guides

Cover more of your pets

There’s a pet insurance plan out there to suit everyone: it all depends on your pet and what’s important to you.

Page updated on 13th November 2025, Reviewed by Richard Groom